Royal LePage Property Management

Property Management

  780-532-3400

  780-539-5874

Find your New Home today:

If you cannot pay full rent, please read here!

  1. For May 1, 2020 rent payments, we will take full rent payments as per your pre-authorized plan, unless you email us on or before April 27, 2020 to let us know how much you can pay.  We will adjust the amount to be withdrawn according to your instructions.  
  2. You must email us at:  renter@telus.net 
    1. Please use the subject: “rent payment amount”
    2. Start the email with your name and your address,
    3. Followed by your normal rent price
    4. Then the amount that you can pay.
    5. We must have a payment plan for the full rent.  Please let us know when you can pay the rest,  including the amount and the actual date (Friday the 17th, not: “a couple Fridays later” or “on my next payday”).
    6. We cannot do this by phone or text. If you have no email, call us and we can set up for you to give instructions in writing differently.
  3. Remember that the rest of your rent will remain on your ledger until we make a payment plan, which we will discuss when we know a bit more about the short term future. 
  4. Think about the fact that the person who owns the home you live in probably also has their own home and family to take care of and many of those people are also now unemployed just like you might be.  So, please consider that and pay what you can as soon as you can.

 

 

To Property Owners

Please refer to the email from me with the link to your ongoing update.

To pay by e-transfer:

  1. Please use our email address at:   renter@telus.net
  2. In the comment section, be sure to state your name & address.
  3. There is no need for a password.
  4. Keep your confirmation email for your records.

To Tenants

Message to Tenants regarding COVID-19 

March 25, 2020

We have contacted about 75% of you by email now and will connect with the rest of you today.  If we do not have your email, we will call you tomorrow and then it is best if we get your email please.

Here is another useful link.  Be sure to take care of yourself and to keep this problem as small as possible in our community, PLEASE isolate yourself!  https://www.albertahealthservices.ca/amh/Page16759.aspx

 

March 22, 2020

  1. We will be emailing every tenant this week to check in with you.  If we have not sent you a message by Wednesday March 25, please send us an email as we may not have yours.  Later in the week, we will phone those who we have not reached.
  2. Please see our info of March 19 for more details.
  3. Here is a news link with some info on applying for funding. It is quite good, so if you start with their links, you can hopefully find what you need.  https://edmontonsun.com/news/local-news/covid-19-how-to-apply-for-albertas-financial-relief-benefit-and-who-is-eligible-for-it/wcm/99946a3f-1d0c-4154-82ee-e50226567a5f?utm_term=Autofeed&utm_medium=Social&utm_source=Facebook#Echobox=1584770722

HELP PREVENT THE SPREAD! That is our best solution to ending the situation we are now in.

 

March 19, 2020

  1. We have been working on a plan for helping tenants who cannot pay their rent.  Thank you for your patience as we navigate uncharted territory! Some of you are out of work with no savings, others remain employed and some are in the middle.  
  2. People owning houses with mortgages at major banks should have the opportunity to defer mortgage payments, but there is an application process.  We are not sure yet about small mortgage companies. However, these people will have to pay the deferred money later.   One owner already called me today distressed because her kind of mortgage cannot permit deferred payments, so it is not a guarantee. Update:  We are finding that many people cannot defer payments on rental property mortgages, their banks are telling them that the tenants are to apply for funding from Government to help pay rent. 
  3. Any reduction in rent payments will mean that you have an amount owing on your ledger that will have to be caught up later, just like with mortgages.  
  4. There will be NO late fee charges for at least 3 months.  
  5. If you are in a position to pay your rent, you are best to do so.  There is also a grace period on Gas and Electricity for homes, but also only for 3 months for now and you will still owe that amount.  The most important will be to make wise choices for all of your spending.  
  6. Effective for April 1, 2020 rent payments, we will take full rent payments as per your pre-authorized plan, unless you email us on or before March 27, 2020 to let us know how much you can pay.  Then we will adjust the amount that will be withdrawn.  
  7. You must email us at:  renter@telus.net  A. Please use the subject: “rent payment amount”  B. Start the email with your name and your address, C. followed by your normal rent price and D.  then the amount that you can pay. We cannot do this by phone or text. If you have no email, call us and we can set up for you to give instructions in writing differently. 
  8. Remember that the rest of your rent will remain on your ledger until we make a payment plan, which we will discuss when we know a bit more about the short term future. 
  9. Think about the fact that the person who owns the home you live in probably also has their own home and family to take care of and many of those people are also now unemployed just like you might be.  So, please consider that and pay what you can as soon as you can.  
  10. If you are used to paying rent in cash at our office, you can put it in the drop slot, but paying by cash when an instant receipt is not an option is a risk. You can still set up now for us to auto debit, just email us to set that up. The bank laws only allow us to have 7 people per day pay by e-transfer so that is not an option that we can use.  

March 18, 2020  Information in this press conference about deferring your utility bill payments:  https://www.alberta.ca/release.cfm?xID=698465DFE6D5B-D11C-F9AF-7BDE6039E992C905

 

March 17, 2020

Government of Canada Announcement March 18, 2020:  http://www.cbc.ca/player/play/1711321155969/

Your well-being and the health of our entire community and our health care system remain our priorities that we are trying to balance.  Effective today, we will only be entering properties to deal with issues that address minimum housing standards. These would include: Heat, Hot Water, Fire Safety and refrigeration of food. We trust that this effort will reduce the spread of all viruses.

We will not be doing viewings of occupied properties to show to prospective tenants so you do not have to be concerned about people coming into your homes.   

We understand that these are stressful times, especially for those who have lost employment or some of your income due to our economic situation and Coronavirus.  To date, I have only this resource for assistance for you if you are unable to pay your rent. https://www.alberta.ca/emergency-financial-assistance.aspx

My understanding is that details will be posted as they come available.  We will update here if we get other information.  

Some of you have called or emailed asking if Royal LePage has a plan to allow people not to pay rent.  Unfortunately, we cannot have a company protocol on this because we are only the property managers. The people who own the suite that you live in typically only own one or two properties. We collect the rent from you for them, are paid a fee for doing so and then forward the rent money to the owner.  Those owners are also people who work a job, pay their own house mortgage and are responsible for the mortgage on the place that you rent. To date, I have seen some banks have relief for people on their own house mortgage if they are out of work, but not for people who own a revenue property and have a tenant who cannot pay their rent.  So it is indeed a difficult position to be in! Many of you will have at least one month rent saved up in your rainy day fund, but almost no one has 2 or 3 months in reserve.  

For accurate information on the Alberta situation, visit this site: https://www.alberta.ca/coronavirus-info-for-albertans.aspx

Many of our staff are working from home as much as they can.  Some are in the office for short times, keeping social distance from each other.  We cannot accept walk-in traffic. We will do our best to spend time on the phone with you when you call and reply to emails as quickly as possible.   If we get an update on financial assistance for you, we will post it here. If you have a less urgent maintenance requirement, please do pass it to us and we will create work orders to work through as quickly as possible when we are able to enter homes again. 

Our office is not open for walk in traffic, so if you are paying rent in cash, you should put it in our drop slot and we will mail you the receipt.  Always be aware that you are putting cash there at your own risk as you will not have immediate proof of payment.  It is secure, but does not have  proof.  If you can get a money order where you keep a copy, that is better.  We are not sure yet if we can use our new Square Gadget to use your debit card somehow in the foyer because of the risk of passing virus. Direct debit is always an option, or if you are going to Income Support, please ask them to pay 3rd party direct to Royal LePage.

We are committed to keeping all of our staff on full payroll for as long as possible. We have an amazing group of people to serve you.  They will be responding to your needs, brainstorming virtually on how to improve our systems and taking advantage of the time to read and take in other learning opportunities. 

Be safe!   Angie Peters, Broker

In normal times & always:

Royal LePage Property Management strives to find a home for you that suits your needs. We complete all agreements and move in/out reports as required and help you understand these documents. All residences are inspected for items that need attention in order to keep them in good repair. We endeavor to respond quickly and effectively to all maintenance requests to minimize the wait time and work closely with contractors to do repairs as efficiently as possible.

We look forward to having respectful tenants as long term customers who enjoy living in the properties that we manage.

Angie has been a great property manager. She's reliable and trustworthy. I'd recommend her to anyone.

Lori J.

You recently helped my brother and sister get into an apartment and you were by far the best property manager we came across in our search for finding them a place to rent.

Danielle J.

Thank you for looking after my rental property for longer than 5 years. As I do not live in GP, it has been such an advantage to to to have your professional care managing this for me. You have provided me with excellent tenants, monthly reports, and the ability to be a worry free landlord.

Jade Housing Solutions

Angie and her team have provided an outstanding experience from day one. There is no babysitting needed, I can sleep at night knowing that they are looking after my properties. If you're looking for a professional to manage your properties, Angie and her team are the answer without a doubt.

Kelsey Heitrich

I think Angie and her team of staff are doing an excellent job with managing our properties. thank you for all your dedication and hard work.

Karen McGriskin

We have always maintained that Angie is the cement that holds the team together for us. Our friend who lives in GP recommended you to us way back when. We thank God he found you for us.

Mary Anne Tokarik

I can't express how great it has been to work with you and John. You were both amazing and very diligent.

Jason Seivewright

Just wanted to let you know that Michela and I really appreciate the hard work and professionalism from you and your team. We've experienced many ups and downs with the Grande Prairie market and it's been very comforting having you guys manage our investment.
Thank you and keep up the great work!

Malcolm & Michaela Heinz

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